Employee loyalty comes first—then customer loyalty.
leading customer loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
PARTICIPANTS WILL LEARN TO:
乐玩游戏助手下载● make genuine human connections.
● listen and communicate with empathy.
乐玩游戏助手下载● discover the real "job to be done" for customers and employees.
乐玩游戏助手下载● follow up to learn how to improve and resolve concerns.
乐玩游戏助手下载● give and receive feedback that builds people up.
● inspire the team to share their best thinking and ideas.
● run effective loyalty team huddles.